MochiMoods Refund Policy

Last updated: August 7, 2026

At MochiMoods, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, or personal preference.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at our customer support email.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

We will review your request and, if approved, may provide a replacement or another appropriate resolution.

Lost or Stolen Packages

MochiMoods is not responsible for packages that are marked as delivered by the shipping carrier but are missing, stolen, or delivered to an incorrect location after delivery.

If your package is delayed or appears to be lost in transit, please contact us so we can help you review the tracking information.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout. If an order is shipped to an address entered incorrectly by the customer, we cannot guarantee a replacement or refund.

Order Changes or Cancellations

Orders may be processed quickly after purchase. Once an order has been processed or shipped, it cannot be canceled or modified.

Exceptions Required by Law

Nothing in this policy limits or excludes any refund, return, replacement, or other consumer rights that cannot legally be excluded under applicable law.

If you have questions about this policy, please contact our customer support team.

MochiMoods
Your comfort, your mood.